What happens when I make a purchase on Carexxx?
- A customer visits Carexxx.net and places an order
- The customerpays directly via PayPal or Stripe
- Carexxx confirms the payment with PayPal or Stripe
- Carexxx ships directly to the buyer via UPS or USPS carrier
Who do I pay when I make a purchase on Carexxx?
You pay directly via one of our payment processors – PayPal or Stripe.
You can see which payment processor you used by viewing on email your order.
What do I do if I have a problem with my transaction?
If your item hasn’t arrived or isn’t as described, first try to contact Carexxx. Just go to your “Account > Recent purchases” page and locate the transaction. Use the “Send them a message” link under the seller’s username to contact the seller and attempt to resolve the issue. Using this contact method will automatically have your order number referenced.
Most sellers are happy to resolve any issues you may have, so give them a chance to make it right for you.
Please note that payment disputes are time sensitive (For current deadlines please contact the payment processor, PayPal, Stripe Payments, directly. Failure to do so could result in your claim being rejected).
- File a dispute with the payment processor
In order to get your money back, you will have to file a dispute with whichever processor was used to pay for your purchase.
Carexxx offers PayPal and Checkout by Stripe as payment processors – both of which offer buyer protection programs.
How can I get my money back?
First, you will need to identify the payment company you used to make the purchase.
Currently, Carexxx offers two payment processors – PayPal and Stripe Payments. Both payment processors offer buyer protection programs.
After you’ve identified which payment company you used, file a claim with whichever processor was used to pay for your purchase – either PayPal or Stripe. You can see which payment processor you used by viewing your recent purchases.
For specific rules and guidelines for those programs, along with instructions on how to file a claim, visit the appropiate website using the links below.
PayPal Buyer Protection rules, guildelines and instructions
- PayPal requires that you file a dispute within 180 daysof your purchase
- If you completed your purchase as a guest on PayPal without logging into an account, you must file your claim by phone.
Stripe Buyer Protection (A-to-Z Guarantee) guidelines and instructions
- Stripe Pay requires that you file a dispute within 60-75 days of your purchase
My purchase is no longer eligible for PayPal/Stripe Pay’s buyer protection policy. Can I still get a refund?
If your transaction falls outside of the payment processor’s buyer protection policy, you may still be eligible to file a dispute, and possibly get a refund via the credit card company or bank you used to pay for the transaction.
Please contact your credit card company or the bank that was used in the transaction to find out if you are eligible.