We value your business and understand that shopping online can make product selection more difficult. This is why we provide a vast pool of information on each product that we sell, from material name and texture to measurements and actual-size images. We encourage you to use this information when you make a purchase. We are not able to cancel orders once they are placed.

Because of the intimate nature of the items we sell, we are unable to return or exchange products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

You have 15 days from your order delivery date to report any defective items. Such items will be replaced.

– We do not offer satisfaction returns due to the nature of product usage.
– All returns must be pre-authorized. Please email our customer service department at: contact@carexxx.net
– Items must be returned in their original packaging.
– Shipping charges will not be refunded on unclaimed/refused/undeliverable packages.

Before returning your adult product(s):

Before returning a faulty toy, may we first ask you to follow a few simple testing points as follows.

– Make sure you are using the correct batteries

– Make sure the batteries have been inserted correctly

– Try new batteries

– Make sure battery connectors are not wet or have moisture

– Hold controls for 3-5 seconds to turn on

Contact our Customer Service Team for troubleshooting tips


How can we ship the defective item to Carexxx for return?

EURO:
ATTN: HOANG MINH-kh1179-dayc
Via Mario Lizzani, 49-53, 00169
Roma, RM 00169
Italy

UK:

ATTN: Dinh Phat – KH1179-dayc
Return Address: 6 Carnation Crescent
Sittingbourne, Kent ME10 4RY
United Kingdom

USA:

ATTN: HOANG MINH-kh1179-dayc
Return Address: 15192 Weststate St
Westminster, CA 92683-6539
United States
  • Special Notes:

    • Customers must first send a clear photo or video of the damaged or defective item and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: contact@carexxx.net.

    • After Carexxx has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 20 USD, Carexxx will refund the same amount of 30 USD to the customer. If our technical team determine the item is not DOA , Carexxx will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted. .Product returns must be via one of Carexxx’s approved shipping methods; Please contact us for further details.